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Shipping and Refund Policies

In an effort to preserve the quality and freshness of our products, we offer 1 or 2 days shipping only non-local.

Since our products are delicate, we do not recommend shipping them during the hot summer days (from June to end of August). If a customer really wants to order despite our advice, we will ship but we will have to add a $9.00 fee to the order to cover the cost of the cooling supplies. If the shipment does not arrive in perfect condition because of the heat, we will not be responsible. We ship within the continental US using FedEx. FedEx calculates their shipping rates based on the total weight of the order and the destination of the shipment. 

Please note that FedEx will not deliver to a P.O. Box address. 

Orders placed Monday through Wednesday by 3:00 PM will be processed and shipped within 24 hours. Orders placed after 3:00 PM EST on Thursday will be shipped the following Monday. 

Orders placed on holiday days will be processed on the next business day. We do not ship packages over the weekend to avoid having these orders be left in a non-climate controlled facility. No orders are processed on Fridays, unless arrangements are made ahead of time by calling our corporate office at 201-334-1600. 

We include ice packs with our most delicate items to ensure freshness and to protect the package during the shipping process. If the ice pack is no longer frozen or cold when you receive your package, please note that it does not affect the quality of the items. 

Please note that Sugar and Plumm is not responsible for delays due to incorrect addresses, FedEx shipping mistakes, acceptance requirements or transit and shipping delays. We are not responsible for lost or stolen packages. 

We reserve the right to delay shipping due to extreme weather conditions (heat or cold) and due to natural disasters. In the event that your order is being delayed, we will contact you with our earliest possible shipping date. 

Please keep in mind that during the months of November and December your order may require several days to process and ship due to heavy volume.