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Company Terms & Conditions
Terms & Conditions
Your use of Sugar and Plumm's site confirms your agreement to follow our rules and conditions. You may use this site only for the purpose of shopping, placing an order, and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If you do not agree with our Terms and Conditions, please do not use Sugar and Plumm's site.
Privacy Policy
This privacy policy governs the manner in which Sugar and Plumm collects, uses, maintains and discloses information received from our customers. This privacy policy applies to the site and all products and services offered.
We collect personal information from our customers in various ways; from visits to our site, from placing an order, from filling out a form, from credit card information with email information and mailing addresses and phone numbers.
We want to assure our customers that we do not sell, trade or rent our users personal identification information to anyone. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above. We may use third party service providers to help us operate the business and the site and to administer activities on our behalf and or to deal with technical issues when they arise.
We have the discretion to update this privacy policy at any time. We encourage our users to check this website regularly to stay informed about how we are helping to protect the personal information that we collect.
You acknowledge and agree that it is your responsibility to review this privacy policy regularly to keep yourself informed.
Shipping and Refund Policies
In an effort to preserve the quality and freshness of our products, we offer 1 or 2 days shipping only non-local.
Since our products are delicate, we do not recommend shipping them during the hot summer days (from June to end of August). If a customer really wants to order despite our advice, we will ship but we will have to add a $9.00 fee to the order to cover the cost of the cooling supplies. If the shipment does not arrive in perfect condition because of the heat, we will not be responsible. We ship within the continental US using FedEx. FedEx calculates their shipping rates based on the total weight of the order and the destination of the shipment.
Please note that FedEx will not deliver to a P.O. Box address.
Orders placed Monday through Wednesday by 3:00 PM will be processed and shipped within 24 hours. Orders placed after 3:00 PM EST on Thursday will be shipped the following Monday.
Orders placed on holiday days will be processed on the next business day. We do not ship packages over the weekend to avoid having these orders be left in a non-climate controlled facility. No orders are processed on Fridays, unless arrangements are made ahead of time by calling our corporate office at 201-334-1600.
We include ice packs with our most delicate items to ensure freshness and to protect the package during the shipping process. If the ice pack is no longer frozen or cold when you receive your package, please note that it does not affect the quality of the items.
Please note that Sugar and Plumm is not responsible for delays due to incorrect addresses, FedEx shipping mistakes, acceptance requirements or transit and shipping delays. We are not responsible for lost or stolen packages.
We reserve the right to delay shipping due to extreme weather conditions (heat or cold) and due to natural disasters. In the event that your order is being delayed, we will contact you with our earliest possible shipping date.
Please keep in mind that during the months of November and December your order may require several days to process and ship due to heavy volume.